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FAQs

Why crystal-infused water?

Crystal elixirs, also called crystal essences or crystal-infused waters, have been used by many throughout the ages for the healing properties they possess. They are a convenient way to use the vibrational energies of the crystals for crystal healing, vitality and more. Each crystal holds unique qualities known to help support physical, mental and spiritual health.


What are your bottles made of?

Our bottles are made of high quality glass and stainless steel or eco-friendly bamboo.

It's true that glass bottles contain no harmful chemicals and are safer than plastic bottles. Glass bottles are also easier to clean than plastic, and less likely to hold on to residue. Our glass bottles are dishwasher-safe, just remove the crystal base and lid before washing. 


Can I have a bottle with other crystals?

Not all crystals are safe to be used in direct contact with water and we have chosen each crystal carefully for their metaphysical properties. If you do have a suggestion, please feel free to email us at gemchalice@gmail.com, we’d love to hear from you!

Do I have to charge my crystal? And how?

It’s completely a personal preference whether you want to do this or not. But our favourite ways are allowing them to bask in the moonlight or the sunlight! Please remove the crystal pillar from the base before charging. 


How do I clean my bottle?

The bottles are dishwasher-safe. Please remove the crystal before placing in dishwasher. Crystals can be gently cleaned with soap and water.

I received a discount code, where do I place my discount code?

When you check out your shopping cart, you will be able to enter your discount code on the top right corner of the page. 

How long will my order take to arrive?

Your order will take about 3 working days to arrive, NZ-wide. Once it is in the post, you will receive a tracking number so you know when your new Gem Chalice goodies will be at your door.

Do you ship outside of New Zealand?

Not currently but we plan to do so very soon! If you would like to see Gem Chalice in your country, send us an email with your suggestion at gemchalice@gmail.com. We would really love to hear from you!